Kaar's SuccessFactor implementation for a leading provider of financial solutions

KAAR focus on designing, delivering, and deploying top-notch SAP expertise to digitally transform customer organization

Customer Overview

Founded in the 1960s, the client is a provider of a variety of banking solutions. Their customer base is serviced by diverse departments which are extraordinary in their individual capabilities and spread across 30 branches in the UAE. From deposit products for retail markets to comprehensive consumer loan programs, the client provides a wide array of solutions to meet the customers’financial needs.

Business Situation

With a combined workforce consisting of contingent and permanent employees, the client faced issues with streamlining the personnel alongside mapping the execution levels with their goals. The existing system which included a considerable amount of human intervention proved to be time time-consuming erroneous.

The following challenges were faced:
  • Business process mapping was not perceivable
  •  Integration of performance management with succession
  •  Standard reporting formats
  •  Negligible correlation between individual goals and company’s collective goal
  •  Learning history of employees was not tracked
  •  No real time view of employee's performance
  •  Talent acquisition and retention of skilled employees 

Solution Offered By


Kaar, having performed a comprehensive study of the current system, formed an exclusive team of consultants and solution experts to help transform the client's legacy business operations. Aided by its thorough product knowledge and extensive business exposure, Kaar proposed the use of SuccessFactors Performance Management, Goals Management, Learning Management and Succession Planning for more effective and automated operations. The Kaar team implemented the solution and seamlessly integrated it with the client's existing system.

Features of the proposed solution include:
  •  Business process mapping through relevant customization
  •  Customized ad-hoc reports as stated by the customers
  • Mapping goals with performance management
  • Additional freebies like job profile builder, JAM and presentation tool
  •  BizXpert, an agile methodology for rapid deployment
  • Auto-sync between BizXpert and learning management system
  •  Learning management system to track learning history of each employees

Business Benefits

  • Enhanced transparency by linking performance with goals
  •  3600 review for ad-hoc population when needed
  •  Job descriptions and employee profiles maintained under one roof
  •  25% reduction in the timeline of performance management process
  •  Real-time and tracking of learning history of each employee 
  • Anywhere, Anytime’approach with SuccessFactors mobile application
  •  Succession planning on Cloud for the first time 
Kaar also faced challenges pertaining to end users being resistant to the technical changes at hand, for which the Onsite team spent considerable amount of time to train and equip the concerned personnel, thereby ensuring proper execution of the deployed system. 
About KAAR

Kaar Technologies is a global consulting firm focused at designing, delivering and deploying the finest ideas and SAP expertise to empower companies in achieving new heights of excellence in today's challenging business landscape.

Our combined thrust drawn from the business vision of our leadership team and assimilated SAP capability propels us to partner with our clients in identifying and architecting their business agenda. As a CMMi level 3 company, Kaar believes in being a trusted advisor to clients and fosters long-term working relationships by exceeding customer expectations.

Driven by the steadfast pursuit of excellence, Kaar Technologies exudes professionalism and proficiency in all areas of function. Every day we are inspired to impact businesses with original and imaginative approaches, helping to cultivate tomorrow's breakthroughs. ​


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