SAP Mobility Solutions by Kaar for a Leading Utility Giant
SAP Mobility Solutions by Kaar for a Leading Utility Giant

About the Client

The Client is the largest government owned utility company serving more than 4 Million customers. It provides water and waste water management services across their region. Its mission is to provide exceptional water and wastewater recycling services in a reliable, sustainable and cost-effective manner, focusing on the satisfaction of its customers, employees and communities, to deliver strong performance through a commercially viable organization. 

Business Situation

It dealt with decreased employees' efficiency as its employees did not have access to backend IT Systems while on the move, a shortcoming that was prevalent in most of its business processes such as Enterprise Asset Management, Meter Reading and Bill Generation, Consumer Care, and Hajj Travel Assistance.

They collaborated with the Saudi Government set up drinking water and municipal centers in various places to cater to approximately 3 million Hajj Pilgrims that arrive each year. The pilgrims had major difficulty in locating these facilities, a problem that they wanted to address immediately. They was also encountering difficulties in commissioning and decommissioning vendors for Asset Management during Hajj
such as:
  • The transition of Word Orders (WO) across user roles was not smooth
  • Difficulties in rescheduling activities
  • Inefficient tracking of Work Orders
  • Performance of data transfer and application was not to expected standards

It also faced difficulties in reporting violations against water usage violations that led to a delay in corrective action from their officials, and operational bottlenecks. 

Service Offered By Kaar

Post comprehensively analyzing the present business situation, Kaar proposed SAP Mobility Solution that encompassed:
  • SAP Mobility Platform
  • SAP Afaria MDM
  • ArcGIS Maps
Some key App Highlights are:
  • Compatible with all major mobile operating systems - Windows, iOS, and Android
  • Free-to-download for all the Hajj pilgrims
  • Features a clear and lucid design; comes with easy-to-use and deviceagnostic user interface
  • Option to select from a list of 6 languages
  • Reports from areas not covered by them to be forwarded to Oracle CC&B that will be addressed by MOWE
  • 10000+ downloads
  • Sophisticated and Customizable Checklists Templates
  • Resolution of Performance issues faced in the past by tracking Item level details
  • Ability to track progress of Activities in Zones
  • Ability to provide control to IT Managers to customize checklists by role
  • Work management process driven by GIS capabilities

Business Benefits

  • Streamlined complaint registration and tracking
  • Enhanced utilization of installed facilities via Interactive maps
  • Improved customer service via comprehensive feedback on service quality, and links to external sources and various other social media pages
  • Swift corrective equipment maintenance through accurate reporting of overflows and leakages
  • Efficient Work Order Management 

About KAAR

Kaar Technologies is a global consulting firm focused at designing, delivering and deploying the finest ideas and SAP expertise to empower companies in achieving new heights of excellence in today's challenging business landscape.

Our combined thrust drawn from the business vision of our leadership team and assimilated SAP capability propels us to partner with our clients in identifying and architecting their business agenda. As a CMMi level 3 company, Kaar believes in being a trusted advisor to clients and fosters long-term working relationships by exceeding customer expectations.

Driven by the steadfast pursuit of excellence, Kaar Technologies exudes professionalism and proficiency in all areas of function. Every day we are inspired to impact businesses with original and imaginative approaches, helping to cultivate tomorrow's breakthroughs. ‚Äč


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